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Epson Moverio Assist “See-What-I-See” Remote Assistance Solution Optimized for Epson Moverio Smart Glasses is Now Shipping
Posted on Thursday, September 19, 2019

Epson today announced Epson Moverio Assist is now available. The easy-to-use remote assistance and inspection solution using Moverio® smart glasses enables enterprises to address difficult repairs and work tasks out in the field in a cost-effective manner. Moverio Assist enables “see-what-I-see” real-time collaboration between remote experts and on-site personnel to accelerate repairs with fewer mistakes, leading to increased productivity, improved customer satisfaction and reduced travel costs.

Leveraging the Moverio Assist app and Epson’s breakthrough Si-OLED display technology featured on the Moverio smart glasses, Moverio Assist allows field technicians to view instructions, photos, PDFs, and videos in high quality while communicating with remote company personnel in real-time. Leading provider of environmental products, systems, and services, Encotech, Inc. recently adopted Moverio Assist into its environmental remediation business for troubleshooting, site walk-throughs, customer support, and service calls.

“Previously, phone conversations with field teams would sometimes stretch into hours – this has practically been eliminated by using Moverio Assist,” said Jason Lalli, vice president, Encotech, Inc. “We have tried handheld screens in the past but having two hands available for work is game-changing for us. Jobs and support that might have taken entire days can be done in hours or minutes, and we can focus on revenue generation while keeping our customers happy.”

Moverio Assist offers an affordable, hands-free remote assistance and inspection solution for small, medium and large enterprises. Unlike using handheld tablets or smartphones, field technicians wearing the Moverio BT-300 or BT-350 ANSI smart glasses with a built-in camera have their hands free to make repairs while collaborating in real-time with company experts using the Moverio Assist app.

“Our goal was to develop a modern, hands-free solution that meets both performance and easy-to-use design needs for remote experts and on-site field personnel,” said Leon Laroue, technical product manager, Augmented Reality, Epson America, Inc. “We are already seeing great success with companies like Encotech, and we are excited at the prospect of how different companies in different industries will be able to easily and accurately connect users for real-time collaboration, which can increase productivity and save money.”

Availability and Pricing

Moverio Assist is available now with monthly subscription plans based on minutes starting from as low as $39.99 a month per pair of Moverio glasses. For environments that require safety glasses, the Moverio BT-350 ANSI model includes indoor and outdoor safety shields that meet ANSI Z87.1 safety certification requirements. Epson will offer a $100 mail-in rebate for every Epson Moverio Assist subscription purchased within 30 days of an Moverio BT-300 or BT-350 ANSI smart glasses purchase between Sept. 1 and Dec. 31, 2019. Service requirements include:

  • Account – Company account with Moverio Assist
  • Remote Expert – Chrome or Firefox browsers running on Windows or Mac computers with built-in or connected speaker and microphone and Internet connectivity
  • Field Personnel – Moverio BT-300 or BT-350 ANSI smart glasses with active subscription plan, 3.5mm wired headset with built-in microphone or Bluetooth headset with built-in microphone and Internet connectivity

For additional information, visit www.epson.com/moverioassist or www.moverioassist.com. For the full Encotech case study, click here. Moverio Assist will also be on display at the Epson Robot booth (LS-5989) at Pack Expo in Las Vegas from Sept. 23-25, 2019.

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